Privacy Policy

We collect: name, email address, phone number, mailing address, company name, certification records, course progress, exam scores, payment references (not card numbers), and login activity. We do not sell your personal information to third parties.

Your information is used to: manage your account, issue credentials, process payments through Square, send renewal reminders and exam notifications, fulfill paper certificate orders, maintain the public verification database (limited data only), and comply with legal obligations.

Your technician display name, certification level, certification status, and active/expired/revoked status are displayed publicly in the NCFET credential verification system. Your home address, phone number, email, and exam scores are never shown publicly without your explicit consent.

Passwords are hashed using industry-standard methods. Sessions use secure, HTTP-only cookies. We use encrypted connections (HTTPS). Payment processing is handled by Square — we do not store card numbers. Admin actions are logged for audit purposes.

Certification records are retained indefinitely for credential verification purposes. Account data is retained while your account is active. You may request account deletion, but credential issuance history may be retained for legal and audit purposes even after account deletion.

We use session cookies for authentication. We do not use tracking cookies or advertising cookies. Disabling cookies will prevent you from logging into the portal.

We use Square for payment processing. Square's privacy policy governs payment data. We use FormSubmit.co for support form delivery. Email delivery may use a third-party SMTP provider. We do not share your data with advertisers or data brokers.

You may update your account information in your profile. You may request a copy of your personal data. You may request deletion of your account (subject to credential record retention requirements). Contact support@ncfet.com with privacy requests.

Privacy questions: support@ncfet.com. NCFET is owned by Level 10 Investments LLC. Administration by Fix Fitness LLC.