Terms and Conditions for NCFET Certification Services

Unless otherwise agreed in writing, these Terms and Conditions govern all certification services, training services, examination services, credential verification services, certificate issuance services, continuing education services, renewal services, and related services provided through or in connection with the National Certified Fitness Equipment Technician certification program, also known as NCFET.

These Terms apply to any person, business, school, training partner, employer, contractor, technician, student, candidate, certificate holder, or other party applying for, purchasing, using, relying upon, participating in, or receiving any NCFET certification-related service.

NCFET, NCFET.com, National Certified Fitness Equipment Technician, the NCFET certification system, certification names, certification marks, course materials, exams, credential records, verification system, certificate designs, logos, badges, seals, training materials, student materials, instructor materials, software, databases, and related intellectual property are owned by Level 10 Investments LLC, unless otherwise stated in writing.

Fix Fitness LLC, instructors, affiliates, contractors, schools, workforce partners, or other authorized parties may assist with delivery, administration, instruction, promotion, or use of the NCFET program only under written authorization, license, appointment, or agreement from the Program Owner.

These Terms, together with any applicable proposal, invoice, order form, application, student enrollment agreement, certification application, exam rules, code of conduct, certification mark usage rules, privacy policy, refund policy, course rules, or other written program policies, form the complete agreement between NCFET and the Client, Candidate, Student, Certificate Holder, or participating organization.

No change to these Terms is valid unless made in writing and approved by NCFET or the Program Owner.

NCFET may provide training, assessment, testing, review, certification, verification, and related services with reasonable care and skill. However, participation in a course, payment of fees, completion of training, or submission of an application does not guarantee certification.

The decision to issue, deny, suspend, revoke, renew, or modify a certificate or credential is made by NCFET in accordance with applicable program rules, exam standards, credential requirements, and professional judgment.

NCFET certification is intended to demonstrate completion of NCFET's training, assessment, and credential requirements. NCFET certification does not guarantee employment, income, job placement, business results, manufacturer authorization, warranty authorization, government licensing, insurance approval, facility approval, or legal permission to perform work in any jurisdiction.

Each Client, Candidate, Student, Certificate Holder, employer, contractor, or service provider remains responsible for complying with all applicable laws, regulations, licenses, permits, insurance requirements, safety rules, manufacturer requirements, and customer requirements.

"NCFET" means the National Certified Fitness Equipment Technician certification program, NCFET.com, the NCFET certification system, Level 10 Investments LLC as Program Owner, and any authorized affiliates, administrators, instructors, contractors, agents, licensees, or service providers acting on behalf of the program.

"Program Owner" means Level 10 Investments LLC, the owner of NCFET and its related intellectual property, certification materials, credential systems, certification marks, course content, exam content, and certificate-verification systems.

"Client" means any person, company, school, employer, training partner, organization, or other party that purchases, applies for, sponsors, receives, participates in, or contracts for NCFET services.

"Candidate" means an individual who applies for, enrolls in, studies for, takes an exam for, or seeks an NCFET certification or credential.

"Student" means an individual enrolled in any NCFET course, training module, learning program, continuing education program, exam preparation program, or related instructional service.

"Certificate Holder" means a person who has been issued an active NCFET certificate, credential, badge, designation, or certification record.

"Certification Body" means the NCFET program, the Program Owner, or an authorized NCFET entity with authority to issue, deny, suspend, renew, or revoke NCFET certificates.

"Application" means any written, online, electronic, or verbal request for enrollment, training, testing, certification, renewal, verification, recognition, or related NCFET service.

"Certificate" means a digital or printed credential issued by NCFET confirming that a Candidate has met the applicable requirements for a specific NCFET certification level, subject area, course, exam, or credential category.

"Digital Certificate" means the electronic certificate issued through NCFET, which may include a certificate number, credential ID, QR code, issue date, expiration date, verification record, and status.

"Printed Certificate" means an optional physical certificate ordered by a Certificate Holder, which may include premium certificate paper, official seal, serialized security marking, hologram, QR verification code, certificate number, and mailing.

"Certification Mark" means any NCFET name, logo, seal, badge, designation, phrase, image, QR-linked credential mark, verification mark, certificate emblem, or other mark used to identify NCFET certification status.

"Course Materials" means all training content, written materials, videos, diagrams, checklists, quizzes, exams, study guides, handbooks, manuals, slides, software content, dashboards, code, questions, answers, explanations, and other educational material provided by or through NCFET.

"Exam Materials" means all exam questions, answers, answer keys, scoring methods, question banks, proctoring rules, practical assessment criteria, testing prompts, exam data, grading information, and related assessment content.

"Report" means any written, electronic, or verbal report, exam result, progress record, completion record, audit result, evaluation, recommendation, disciplinary finding, or other communication issued by NCFET.

"Credential Verification Record" means a public or private record maintained by NCFET showing the status of a Certificate Holder's credential, which may include name, certificate number, certification level, issue date, expiration date, status, discipline history if applicable, and verification link.

"Services" means any NCFET service, including certification training, online courses, in-person training, testing, exams, assessments, certificate issuance, public credential verification, renewals, continuing education, paper certificate fulfillment, instructor services, employer verification, school partnership services, and related administrative services.

These Terms cover all NCFET services, including but not limited to:

1. a.Fitness equipment technician certification services;
2. b.Online training and course delivery;
3. c.In-person technician training;
4. d.Skills assessment and practical evaluation;
5. e.Written, digital, or proctored exams;
6. f.Chapter quizzes and progress tracking;
7. g.Course completion records;
8. h.Digital certificate issuance;
9. i.Printed certificate ordering and fulfillment;
10. j.Public certificate verification;
11. k.Renewal and continuing education services;
12. l.Instructor, employer, school, or partner program services;
13. m.Certification mark, badge, and seal usage;
14. n.Credential suspension, withdrawal, reinstatement, or revocation review;
15. o.Technician registry and credential database services.

Completion of a course, module, quiz, practice test, or training program does not automatically guarantee certification. Certification may require passing an exam, completing required training hours, meeting experience requirements, satisfying identity verification, complying with exam rules, paying required fees, and meeting any other requirements established by NCFET.

After completion of training, examination, assessment, audit, or review, NCFET may issue a Report, result, recommendation, pass/fail notice, completion notice, or certificate decision.

Any recommendation, progress report, or preliminary result is not binding unless and until NCFET issues an official certificate or written credential decision.

NCFET has sole discretion to issue, deny, suspend, withdraw, revoke, modify, or renew any NCFET certificate, credential, badge, seal, registry listing, or verification record.

By providing Services, NCFET does not take the place of the Client, Student, Candidate, Certificate Holder, employer, contractor, manufacturer, facility owner, government agency, licensing board, insurer, or any third party.

Each person or organization remains responsible for its own acts, omissions, services, repairs, safety practices, business decisions, legal compliance, licensing, insurance, warranties, and customer obligations.

NCFET may use instructors, contractors, proctors, software providers, fulfillment vendors, payment processors, hosting providers, database providers, security vendors, printing vendors, mailing providers, legal advisors, auditors, or other service providers to perform all or part of the Services.

The Client, Student, Candidate, or Certificate Holder authorizes NCFET to disclose necessary information to such parties when reasonably required to provide the Services, protect the program, process payments, issue certificates, verify credentials, conduct audits, or comply with law.

NCFET may update course content, exam content, certification requirements, certificate designs, renewal requirements, continuing education requirements, mark-use rules, fees, software features, verification systems, and program policies from time to time.

NCFET may require Candidates or Certificate Holders to comply with updated requirements as a condition of certification, renewal, continued credential status, or public verification.

The Client, Student, Candidate, or Certificate Holder must provide complete, accurate, current, and truthful information to NCFET. This includes identity information, contact information, payment information, employer information, training records, experience claims, exam submissions, renewal information, and any other information requested by NCFET.

The Client must provide reasonable access, assistance, documentation, facilities, equipment, personnel, records, samples, software access, or other information reasonably required by NCFET to perform the Services. For in-person training, practical assessments, employer programs, school programs, or facility-based evaluations, the Client must provide safe access, suitable space, proper equipment, and authorized personnel.

The Client, Student, Candidate, and Certificate Holder must comply with all NCFET rules, including:

1. a.Course rules;
2. b.Exam rules;
3. c.Proctoring rules;
4. d.Identity verification rules;
5. e.Code of conduct;
6. f.Certification mark usage rules;
7. g.Renewal rules;
8. h.Continuing education requirements;
9. i.Payment rules;
10. j.Intellectual property restrictions;
11. k.Website and software terms;
12. l.Safety rules;
13. m.Anti-cheating and exam-integrity rules.

The Candidate shall not cheat, copy, share, photograph, record, reproduce, distribute, sell, publish, memorize for redistribution, or disclose any Exam Materials. The Candidate shall not use unauthorized notes, devices, artificial intelligence tools, outside assistance, proxy test takers, impersonators, hidden communication tools, screen-sharing tools, or any other unauthorized aid during any exam or assessment.

NCFET may cancel exam results, deny certification, suspend access, revoke credentials, ban future participation, or take legal action if exam integrity is violated.

Course Materials and Exam Materials are confidential and proprietary. They are provided only for the personal use of the enrolled Student or authorized Client. No person may copy, reproduce, publish, upload, distribute, teach from, resell, modify, scrape, reverse engineer, or create derivative works from NCFET Course Materials or Exam Materials without written authorization from NCFET.

The Client must disclose known or reasonably foreseeable hazards that NCFET personnel, instructors, contractors, or representatives may encounter at a facility or training site. The Client must maintain a safe environment and must comply with applicable health, safety, building, electrical, equipment, and workplace rules. NCFET may refuse, suspend, or cancel in-person services if conditions are unsafe, unlawful, unreasonable, or outside the agreed scope.

NCFET training may include general instruction related to fitness equipment inspection, maintenance, troubleshooting, repair concepts, safety practices, and industry procedures. However, NCFET does not guarantee that a Student or Certificate Holder is qualified, licensed, insured, authorized, or permitted to service every brand, model, facility, product, electrical system, or commercial account. Certificate Holders must use independent professional judgment and must comply with all manufacturer instructions, safety standards, electrical requirements, facility policies, and applicable laws.

Certificate Holders must promptly notify NCFET of any material change that may affect certification status, including:

1. a.Name change;
2. b.Contact information change;
3. c.Employer change if relevant to credential status;
4. d.Criminal, civil, licensing, or disciplinary matter related to technician work, fraud, safety, theft, dishonesty, or professional conduct;
5. e.Loss of required insurance, license, or authorization if such requirement applies;
6. f.Misuse of NCFET marks;
7. g.Major safety incident involving work represented as NCFET-certified.

Failure to report material information may result in suspension, denial, non-renewal, or revocation of certification.

No Client, Student, Candidate, or Certificate Holder may misrepresent:

1. a.NCFET certification status;
2. b.Certification level;
3. c.Expiration date;
4. d.Scope of credential;
5. e.Relationship with NCFET;
6. f.Relationship with Fix Fitness LLC;
7. g.Relationship with Level 10 Investments LLC;
8. h.Manufacturer authorization;
9. i.Warranty-service authorization;
10. j.Employment relationship;
11. k.Instructor status;
12. l.Partner status;
13. m.Approval to use NCFET marks.

The Client, Student, Candidate, or Certificate Holder may use Reports, results, certificates, badges, or verification records only in the manner permitted by NCFET. No Report, result, certificate, seal, badge, QR code, or verification record may be altered, forged, edited, manipulated, misrepresented, or used after expiration, suspension, revocation, or withdrawal.

Fees may apply for enrollment, courses, exams, retakes, certification applications, certificate issuance, digital certificates, printed certificates, premium certificate upgrades, replacement certificates, renewals, continuing education, reinstatement, partner programs, instructor programs, administrative processing, and other Services. NCFET may publish or quote fees through its website, invoice, order form, proposal, checkout page, agreement, or written communication.

NCFET may use third-party payment processors, including Square or other payment platforms, to process payments, refunds, receipts, subscriptions, renewals, order tracking, and related transactions. The Client, Student, Candidate, or Certificate Holder must provide accurate payment information and authorizes NCFET or its payment processor to charge applicable fees.

Unless otherwise stated, an NCFET digital certificate and public verification record are included with successful certification.

Printed certificates are optional and may require additional payment. Printed certificate options may include standard mailed certificates, premium certificates, gold seals, serialized holograms, QR verification, rigid mailing, replacement certificates, expedited shipping, and framed certificates. Fees for printed certificates, replacement certificates, premium certificate upgrades, shipping, handling, and framing are subject to change.

Additional fees may apply for:

1. a.Exam retakes;
2. b.Missed exams;
3. c.Late cancellations;
4. d.Rescheduling;
5. e.Rush processing;
6. f.Expedited shipping;
7. g.Replacement certificates;
8. h.Reinstatement after suspension or expiration;
9. i.Reassessment after non-compliance;
10. j.Manual administrative review;
11. k.Chargebacks or payment disputes;
12. l.Returned payments;
13. m.Special accommodations requiring third-party cost;
14. n.In-person training travel, lodging, equipment, or facility costs;
15. o.Employer, school, or partner program setup.

Unless otherwise stated, quoted fees do not include taxes, travel expenses, lodging, meals, shipping, handling, duties, customs charges, third-party fees, or other external costs. The Client is responsible for all applicable taxes and expenses related to the Services.

Invoices are payable according to the terms stated on the invoice. If no payment term is stated, invoices are due upon receipt. NCFET may suspend Services, deny exam access, withhold results, withhold certificates, pause account access, suspend public verification, or cancel orders for unpaid balances.

Past-due balances may be subject to late fees, interest, collection costs, payment-processing fees, attorney's fees, and administrative charges to the fullest extent permitted by law.

Unless prohibited by law, the Client may not withhold payment because of a dispute, counterclaim, dissatisfaction, failed exam, denied certification, non-renewal, suspension, or other disagreement.

Improper chargebacks, reversed payments, disputed payments, or fraudulent payment claims may result in account suspension, certificate suspension, denial of future Services, collection action, or legal action.

Refunds, if any, are governed by the applicable NCFET refund policy in effect at the time of purchase. Certain fees may be non-refundable, including exam fees, completed course fees, administrative fees, printed certificate fees, shipping fees, and digital-access fees.

NCFET may retain records relating to applications, enrollment, training progress, exam results, certificates, renewals, payments, disciplinary actions, public verification, printed certificate orders, hologram numbers, QR codes, and related Services for as long as NCFET determines reasonably necessary or as required by law.

NCFET may maintain a credential database for internal administration and public verification. The database may include certificate numbers, credential IDs, issue dates, expiration dates, status, certification levels, and other verification information.

By applying for or accepting certification, the Certificate Holder authorizes NCFET to maintain and publish a credential verification record showing whether the credential is active, expired, suspended, revoked, withdrawn, or otherwise limited.

At the end of any required or chosen retention period, NCFET may retain, transfer, archive, anonymize, delete, or dispose of records in its discretion, subject to applicable law.

Requests for special records, duplicate certificates, verification letters, custom reports, archived documents, or administrative research may be subject to additional fees.

All Reports, certificates, digital certificates, printed certificates, certificate designs, seals, QR codes, badges, credential numbers, verification records, forms, course materials, exam materials, software, logos, and related documents issued or provided by NCFET remain the property or intellectual property of the Program Owner unless otherwise stated in writing.

A Certificate Holder with an active credential may use the issued certificate, badge, or credential designation only for truthful, lawful, non-misleading identification of the active certification status. This limited right ends immediately if the credential expires, is suspended, is revoked, is withdrawn, is canceled, or is otherwise limited.

No person may alter, edit, manipulate, forge, recreate, obscure, remove security features from, or misrepresent any NCFET certificate, seal, badge, QR code, credential number, verification page, Report, or credential record.

Clients and Certificate Holders may make reasonable copies of official NCFET certificates or Reports for internal records, employment records, insurance records, customer proof, or compliance documentation, provided the copies are accurate and not misleading.

Duplicate or replacement certificates may be available upon request and payment of applicable fees. NCFET may refuse duplicate issuance if the credential is expired, suspended, revoked, disputed, under investigation, or otherwise not in good standing.

All Course Materials and Exam Materials are protected intellectual property. Access to such materials is licensed, not sold. No transfer of ownership occurs through enrollment, payment, certification, employment, partnership, teaching assistance, or platform access.

All content made available through the NCFET platform and program — including but not limited to course modules, lesson text, instructional videos, diagrams, charts, illustrations, study guides, practice questions, chapter quizzes, final exam questions, exam answer choices, correct answers, answer explanations, scoring rubrics, practical assessment criteria, course outlines, learning objectives, technician handbooks, instructor materials, software interfaces, database content, certificate designs, logos, seals, badges, marketing materials, and all other original works — is protected by United States and international copyright law.

Copyright in all such works is owned exclusively by Level 10 Investments LLC, the Program Owner of NCFET, unless otherwise expressly stated in writing. No copyright is transferred, assigned, or waived by any enrollment, payment, certification, platform access, employment, contract, partnership, instruction, or other relationship with NCFET.

The following acts are strictly prohibited and constitute copyright infringement and a material breach of these Terms. No person, entity, employer, school, business, platform, organization, artificial intelligence system, automated tool, or other party may, without the prior express written consent of NCFET.com or Level 10 Investments LLC:

1. a.Copy, reproduce, duplicate, reprint, or replicate any NCFET course material, lesson content, quiz question, exam question, answer choice, correct answer, answer explanation, scoring rubric, or any portion thereof, in any medium or format;
2. b.Distribute, share, transmit, publish, post, upload, broadcast, or otherwise make available any NCFET course material, exam question, answer, or explanation to any third party, whether for free or for compensation;
3. c.Sell, license, rent, lease, lend, sublicense, or transfer any NCFET content, materials, questions, answers, or intellectual property to any other person or entity;
4. d.Create derivative works, adaptations, translations, summaries, paraphrases, compilations, or other modifications of any NCFET content, course materials, exam questions, or answers;
5. e.Use any NCFET content, questions, answers, or explanations as training data, fine-tuning data, prompt content, or input to any artificial intelligence, machine learning, large language model, or automated learning system;
6. f.Photograph, screenshot, screen-record, scan, scrape, harvest, crawl, or otherwise capture any NCFET exam question, answer, lesson, quiz, or other course content;
7. g.Memorize NCFET exam questions or answers for the purpose of sharing, publishing, reproducing, or coaching others;
8. h.Teach, coach, tutor, or instruct others using NCFET exam questions, answers, course content, or other proprietary materials without express written authorization;
9. i.Remove, obscure, alter, or circumvent any copyright notice, watermark, access control, authentication system, digital rights management measure, or other protective mechanism applied to NCFET materials;
10. j.Use any NCFET content for commercial purpose, resale, competitive product development, course creation, or platform building without written authorization.

Any use, copying, reproduction, distribution, sale, or redistribution of NCFET course materials, exam questions, exam answers, or any other NCFET intellectual property — by any person or entity — without the express prior written consent of NCFET.com or Level 10 Investments LLC will be pursued and held legally accountable to the fullest extent of the law.

NCFET and Level 10 Investments LLC actively monitor for unauthorized use, reproduction, distribution, and infringement of their intellectual property and copyrighted materials. NCFET reserves all rights to pursue enforcement of its copyright, including:

1. a.Immediate termination of access to all NCFET Services;
2. b.Suspension or permanent revocation of any NCFET certificate, credential, badge, or registry listing held by the infringing party;
3. c.Civil legal action for copyright infringement, including claims for actual damages, statutory damages of up to $150,000 per work infringed under 17 U.S.C. § 504 for willful infringement, disgorgement of profits, and other available relief;
4. d.Injunctive relief to immediately stop unauthorized use, distribution, publication, or reproduction;
5. e.Recovery of attorney's fees and court costs as permitted by the Copyright Act and applicable law;
6. f.Criminal referral where intentional, willful, or commercial infringement warrants;
7. g.Takedown demands, DMCA notices, and enforcement actions directed to hosting providers, platforms, websites, social media services, and online marketplaces;
8. h.Claims for breach of contract, misappropriation of trade secrets, unjust enrichment, and any other applicable legal theory.

NCFET's decision to pursue enforcement is not limited by the identity, size, location, or affiliation of the infringing party. Individual technicians, students, instructors, employers, schools, businesses, competitors, and third-party platforms are all equally subject to enforcement.

If you believe that NCFET content has been copied, reproduced, distributed, published, or otherwise used without authorization, please report it to NCFET immediately at support@ncfet.com. Include a description of the infringing material, the location where it appears, and your contact information. NCFET will investigate all reports and take appropriate action.

If you are a third party claiming that material on the NCFET platform infringes your copyright, please direct your notice to support@ncfet.com with the information required under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

No license, right, permission, or authorization to use, copy, modify, reproduce, distribute, or create derivative works from any NCFET content is granted by implication, estoppel, course of conduct, payment, enrollment, platform access, certification, employment, or any other relationship, unless expressly granted in a separate signed written agreement from an authorized representative of Level 10 Investments LLC.

A Certificate Holder may state that they are NCFET certified only if the credential is active and the statement is accurate, current, and not misleading. Permitted examples include:

1. a."NCFET Certified Technician";
2. b."National Certified Fitness Equipment Technician";
3. c."NCFET Level [Insert Level] Certified";
4. d."Credential verified through NCFET.com."

No person may claim or imply:

1. a.Active certification when the credential is expired, suspended, revoked, or denied;
2. b.A higher certification level than actually earned;
3. c.Manufacturer authorization unless separately authorized by the manufacturer;
4. d.Warranty-service authorization unless separately authorized;
5. e.Employment by NCFET, Fix Fitness LLC, or Level 10 Investments LLC unless actually employed;
6. f.Partnership, agency, franchise, instructor status, or official representative status unless approved in writing;
7. g.Government licensing or legal authorization based solely on NCFET certification;
8. h.Guaranteed repair ability, guaranteed customer results, or guaranteed safety outcomes.

Use of the NCFET name, logo, certification mark, badge, seal, certificate design, QR verification design, or related branding is permitted only as allowed by NCFET's written mark-use rules. NCFET may require removal, correction, or modification of any use that is inaccurate, outdated, misleading, low quality, unauthorized, harmful to the brand, or inconsistent with program standards.

A Certificate Holder may advertise active NCFET certification only in a truthful and professional manner. Advertising must not mislead customers into believing the Certificate Holder is employed by, owned by, controlled by, franchised by, insured by, or guaranteed by NCFET unless a separate written agreement states otherwise.

NCFET may permit Certificate Holders to appear in an online registry, technician directory, public verification page, employer verification system, or digital credential platform. NCFET may remove, edit, suspend, or limit any public listing at its discretion if the listing is inaccurate, expired, disputed, misleading, harmful, or inconsistent with NCFET standards.

Misuse of NCFET marks, certificates, badges, seals, QR codes, or verification pages may result in suspension, revocation, denial of renewal, removal from public registry, legal action, and claims for damages, attorney's fees, and injunctive relief.

Confidential Information includes non-public business, technical, financial, educational, operational, software, exam, student, customer, partner, pricing, strategy, credential, disciplinary, or proprietary information disclosed by one party to another in connection with NCFET Services.

Confidential Information does not include information that:

1. a.Is publicly available through no wrongful act;
2. b.Was lawfully known before disclosure;
3. c.Is lawfully received from a third party without restriction;
4. d.Is independently developed without using the other party's confidential information.

Each party shall use Confidential Information only for the purpose of the NCFET relationship and shall not disclose it to others unless permitted by these Terms, approved in writing, or required by law.

Exam Materials are strictly confidential. Candidates and Certificate Holders may not disclose, reproduce, summarize, sell, teach, post, upload, record, photograph, or distribute Exam Materials. This obligation continues after the exam, after certification, after expiration, and after termination of access.

NCFET may disclose information as reasonably necessary to:

1. a.Provide Services;
2. b.Process payments;
3. c.Verify credentials;
4. d.Fulfill certificate orders;
5. e.Investigate misconduct;
6. f.Protect exam integrity;
7. g.Enforce these Terms;
8. h.Comply with law, subpoena, court order, government request, or regulatory obligation;
9. i.Work with attorneys, accountants, auditors, insurers, contractors, software providers, payment processors, or fulfillment vendors.

NCFET may collect, use, store, and process personal information in accordance with its privacy policy and applicable law. By using NCFET Services, the Client, Student, Candidate, or Certificate Holder consents to such processing as reasonably necessary to provide Services and maintain certification records.

Unless otherwise stated in writing, the contractual relationship begins when the Client, Student, Candidate, or Certificate Holder applies for, purchases, enrolls in, accesses, or receives NCFET Services. The relationship continues until completion, expiration, cancellation, termination, withdrawal, or other conclusion of the applicable Service, subject to continuing obligations under these Terms.

NCFET certificates may be issued for a stated term. The certificate may expire unless renewed according to NCFET's renewal requirements. The certificate term, renewal deadline, continuing education requirement, renewal fee, and expiration rules may vary by certification level or program.

To renew certification, a Certificate Holder may be required to complete continuing education, pay renewal fees, update contact information, confirm compliance with program standards, complete reassessment, retake exams, or satisfy other requirements. NCFET may deny renewal if the Certificate Holder fails to meet renewal requirements or has violated these Terms.

NCFET may suspend a certificate, account, registry listing, badge, mark-use permission, exam result, or verification record. Reasons for suspension may include:

1. a.Non-payment;
2. b.Expired credential;
3. c.False information;
4. d.Cheating or exam misconduct;
5. e.Misuse of NCFET marks;
6. f.Safety-related misconduct;
7. g.Customer deception;
8. h.Unauthorized instruction or resale of materials;
9. i.Failure to cooperate with an investigation;
10. j.Legal or disciplinary issue related to technician services;
11. k.Breach of these Terms.

NCFET may revoke or withdraw certification if it determines that the credential was improperly obtained, falsely represented, misused, compromised, or should not remain active due to misconduct, safety risk, legal risk, program integrity concerns, or violation of these Terms.

NCFET may deny certification if the Candidate does not meet program requirements, fails an exam, violates exam rules, provides false information, fails to pay required fees, or otherwise fails to satisfy NCFET standards.

NCFET may allow reinstatement after expiration, suspension, or revocation at its sole discretion. Reinstatement may require payment of fees, retesting, continuing education, investigation, written explanation, corrective action, or other conditions.

A Client, Student, Candidate, or Certificate Holder may stop using NCFET Services at any time. However, stopping participation does not automatically create a refund right, cancel unpaid fees, remove confidentiality duties, or eliminate obligations already incurred.

NCFET may terminate access to Services immediately if the Client, Student, Candidate, or Certificate Holder violates these Terms, misuses the program, creates risk, infringes intellectual property, threatens program integrity, fails to pay, behaves abusively, or uses NCFET Services unlawfully.

The following obligations survive completion, expiration, cancellation, withdrawal, suspension, revocation, or termination:

1. a.Payment obligations;
2. b.Confidentiality;
3. c.Exam security;
4. d.Intellectual property restrictions;
5. e.Mark-use restrictions;
6. f.Limitations of liability;
7. g.Indemnity;
8. h.Dispute resolution;
9. i.Records and verification provisions;
10. j.Any other provision that by its nature should continue.

NCFET certification is personal to the Certificate Holder and may not be transferred, assigned, sold, rented, loaned, shared, or used by another person. A business, employer, school, or partner may not transfer an individual's certificate to another employee, contractor, location, or entity.

When a Certificate Holder earns a higher NCFET certification level (for example, advancing from Basic CET-1 to Advanced CET-2, or from Advanced CET-2 to Master CET-3), a new credential is issued for that higher level. The expiration date of the newly issued credential is automatically calculated as 24 months from the date the higher-level certification is completed and awarded.

The upgraded credential's expiration clock is independent of the prior credential's issue date or expiration date. The Certificate Holder's previously held lower-level credential remains on record but is superseded by the higher-level credential for purposes of demonstrating current competency. Both credentials remain visible and verifiable in the NCFET verification system.

Upgrading a credential level does not waive any renewal, continuing education, or recertification obligations that may apply to the newly issued credential upon its expiration.

NCFET will use reasonable care and skill in providing Services. NCFET accepts responsibility only where legally required and only for proven negligence directly caused by NCFET.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or other liability that applicable law does not allow to be limited.

To the fullest extent permitted by law, NCFET's total liability for any claim, loss, damage, cost, or expense arising from or related to the Services shall be limited to the amount paid by the Client, Student, Candidate, or Certificate Holder to NCFET for the specific Service giving rise to the claim.

To the fullest extent permitted by law, any claim against NCFET must be brought within one year after the date of the Service, exam, certificate decision, payment, event, or alleged non-performance giving rise to the claim. Claims not brought within that period are waived to the fullest extent permitted by law.

To the fullest extent permitted by law, NCFET shall not be liable for:

1. a.Lost profits;
2. b.Lost revenue;
3. c.Lost business;
4. d.Lost contracts;
5. e.Lost employment;
6. f.Lost opportunity;
7. g.Loss of goodwill;
8. h.Reputation damage;
9. i.Business interruption;
10. j.Customer claims;
11. k.Product liability claims;
12. l.Repair failures by Certificate Holders;
13. m.Equipment damage caused by Clients, Students, Candidates, Certificate Holders, employers, contractors, or third parties;
14. n.Personal injury caused by third-party conduct;
15. o.Manufacturer refusal to authorize service;
16. p.Facility refusal to hire or approve a technician;
17. q.Any indirect, incidental, special, punitive, exemplary, or consequential damages.

Clients, employers, customers, manufacturers, facilities, and third parties should not rely solely on NCFET certification as the only basis for hiring, contracting, authorizing, insuring, or approving a technician. They remain responsible for conducting their own due diligence, checking insurance, licenses, experience, background, references, manufacturer requirements, and applicable legal obligations.

Except to the extent caused by NCFET's proven negligence or intentional misconduct, the Client, Student, Candidate, or Certificate Holder agrees to defend, indemnify, and hold harmless NCFET, Level 10 Investments LLC, Fix Fitness LLC (if acting as an authorized licensee or administrator), and their owners, managers, officers, employees, contractors, instructors, agents, affiliates, successors, and assigns from all claims, demands, losses, damages, liabilities, costs, expenses, attorney's fees, and legal actions arising out of or related to:

1. a.Breach of these Terms;
2. b.False or misleading information;
3. c.Misuse of NCFET marks;
4. d.Misrepresentation of certification status;
5. e.Cheating or exam misconduct;
6. f.Unauthorized use or disclosure of Course Materials or Exam Materials;
7. g.Technician work performed by the Client, Student, Candidate, or Certificate Holder;
8. h.Injury, death, property damage, or equipment damage caused by the Client, Student, Candidate, Certificate Holder, employer, contractor, or third party;
9. i.Customer claims;
10. j.Employment claims;
11. k.Manufacturer disputes;
12. l.Facility disputes;
13. m.Violation of law;
14. n.Violation of third-party rights.

Clients, employers, contractors, and Certificate Holders are responsible for maintaining appropriate insurance for their work, business, training sites, employees, contractors, facilities, and services. NCFET certification does not provide insurance coverage.

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions remain valid and enforceable to the fullest extent permitted by law.

The Client, Student, Candidate, or Certificate Holder may not assign, transfer, delegate, sell, or share rights or obligations under these Terms without prior written approval from NCFET.

NCFET or the Program Owner may assign, transfer, license, delegate, or restructure the program, intellectual property, software, contracts, credential records, or Services to an affiliate, successor, subsidiary, purchaser, licensee, or authorized operator, provided such transfer does not materially eliminate existing certification records without reasonable cause.

These Terms do not create a partnership, joint venture, franchise, agency, employment relationship, fiduciary relationship, manufacturer-authorized service relationship, or warranty-service relationship between NCFET and any Client, Student, Candidate, or Certificate Holder.

NCFET provides Services as an independent certification and training program. Certificate Holders are not employees, agents, representatives, franchisees, or partners of NCFET unless a separate written agreement expressly states otherwise.

Notices may be sent by email, account dashboard, certified mail, courier, website posting, or other reasonable method. A notice sent by email is deemed received when sent, unless NCFET receives a delivery failure notice. A notice posted to an account dashboard or website is deemed received when made available.

Electronic signatures, checkbox acknowledgments, online acceptance, digital certificates, digital records, email notices, and electronic documents are valid and enforceable to the fullest extent permitted by law.

NCFET may modify, suspend, limit, or discontinue website access, student portals, admin portals, exam platforms, certificate systems, or verification systems for maintenance, security, updates, legal compliance, non-payment, misconduct, or other reasonable cause.

Users must keep login credentials confidential and must not share accounts. NCFET may suspend accounts if unauthorized access, credential sharing, scraping, hacking, abuse, or security risk is suspected.

Failure by NCFET to enforce any provision of these Terms does not waive NCFET's right to enforce that provision later.

Headings are for convenience only and do not limit or change the meaning of the Terms.

NCFET may update these Terms at any time, at its sole discretion, without prior notice. Updated Terms will be posted on NCFET.com/legal/terms or provided through other reasonable notice. Continued use of NCFET Services after updated Terms become effective constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

Before filing a formal claim, the parties agree to attempt in good faith to resolve disputes through written notice and reasonable discussion. The complaining party must provide a written description of the dispute, the requested resolution, and supporting documentation.

Unless otherwise required by applicable law or agreed in writing, these Terms shall be governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

Unless prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms, NCFET Services, certification decisions, payments, certificates, marks, course materials, exam materials, or the relationship between the parties shall be resolved by binding arbitration. The arbitration shall be conducted in English, and may be conducted remotely by video conference, by written submission, or in person as determined by the arbitrator.

Unless otherwise agreed, the arbitration shall be seated in Wyoming, or conducted remotely if permitted by the arbitration provider or arbitrator.

NCFET may seek temporary, preliminary, or permanent injunctive relief in any court of competent jurisdiction to protect intellectual property, confidential information, exam security, certification marks, certificate integrity, database security, or public trust in the certification program.

To the fullest extent permitted by law, disputes shall be brought only on an individual basis and not as a class action, collective action, private attorney general action, or representative proceeding.

The prevailing party in any action, arbitration, or proceeding to enforce these Terms may recover reasonable attorney's fees, costs, arbitration fees, expert fees, and collection costs to the fullest extent permitted by law.

This dispute-resolution section survives completion, cancellation, expiration, suspension, revocation, termination, or withdrawal of Services or certification.